I asked to escalate the issue and have someone look into it further. After getting a second letter from the IRS the following month I called Quickbooks again and the customer service rep told me the same thing, no way our information would be sent to the IRS, we don't have that setting turned on.

I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. I revisited this information in the system and thought it seemed like Quickbooks had possible reported it to the IRS erroneously. We ended up NOT hiring this employee and when I went to delete their information out of quickbooks it wouldn't allow me.Īt the time I selected 'not an active employee' and didn't think about it again.

Looking closer at the amounts the IRS said we were short made me questions a potential employees info that I had entered into our system, just to run numbers for one month. I have always submitted our 941s quarterly, w2s and w3 annually and never had a problem like this. I scoured our records and could find no mistakes. Into the second quarter I started getting letters from the IRS saying that we owed money and hadn't paid the correct amount of payroll tax. The transfer process was not easy and seamless, we ended up having to spend a few weeks on the phone and working to fix all the information in the system.

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